Poor service

Very displeased with the level of service. The item I ordered was unavailable at the time of delivery. Apparently they tried calling me, but couldn't get through. I received no other form of communication and no other attempt to let me know the item hadn't been delivered. On the website, it said the order was being processed. When I reached out, I was given an apology and the offer of a refund. I would have appreciated some sort of compensation or future discount.