Poor service

I am done using their service after a series of bad service. They do not deliver flowers in time, The last incident i ordered flowers for my partner for a special ocassion. They did not deliver and i then told them clearly with paper trail, guys if you fail to deliver today dont bother deliver i will rather go and buy flowers from the shop.

They went ahead and delivered the flowers two days later, they then said if you want to return the flowers we will charge you for delivery + 15 % holding fee. You could tell the flowers were not fresh and of cause they were from last week when they were initially supposed to deliver. I am really done working with Netflorist i am sure there are better florists out there who are customer centric.

After failing to deliver I told you guys to cancel my order rather , and you went ahead and delivered the order regardless.

Did my message not get to you?

Regards Maxwell

From: Chiwawa, M. (Maxwell) Sent: Friday, 28 May 2021 17:02 To: NetFlorist Orders <***> Subject: RE: AUTO RESPONSE Ticket Received - RE: Order Rescheduled

NetFlorist • Write us a message here... We'll get back to you as soon as we can! • *** for once please deliver my order within a day , been a trend of not getting this so called same day delivery done Fri, 9:30 AM L Lerato • Hi there, my name is Tebogo, may you kindly send us your full name and surname, cell number and email address as verification? • My name is Maxwell , dont really have to share my cell number . I gave you the order number and my request Fri, 9:33 AM L Lerato • Kindly note that we request the above information for verification purposes • Due to no response, I will be closing this chat. For further assistance feel free to contact us on ***emails us on *** Thank you for contacting us, have a good day • cool Fri, 10:18 AM • If you guys fail to deliver my order today , please help me so long to process my refund Fri, 3:36 PM D Daisy • please be advised the driver is on the way to the delivery address as he is in the delivery area • I am just saying that if the driver fails to deliver , I would rather get my money back , thanks Fri, 3:44 PM D Daisy • pleasure • now that we all sure you failed to deliver , can i please get my refund • I will go buy flowers from the shops , Its not the first time this happening Fri, 4:52 PM • Of cause my message was going to be ignored , I have sent an email to the orders email adress that i want my refund back and I will also export this trail , thanks now • • New Messages • N NetFlorist • Sorry, you have reached us outside of our business hours. Please send an email with your query to *** for assistance.

From: NetFlorist Orders <***> Sent: Friday, 28 May 2021 16:56 To: Chiwawa, M. (Maxwell) Subject: AUTO RESPONSE Ticket Received - RE: Order Rescheduled

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD) Hello Chiwawa, M. (Maxwell),

We just wanted to let you know that we've received your e-mail. Hang tight and let our buds from the Contact Centre take it from here. We will get back to you as soon as possible to attend to any questions, or comments you may have. You can find more information on our FAQ page: http://www.netflorist.co.za/Frequently-Asked-Questions.htm or track your order by clicking here: https://www.netflorist.co.za/MyAccount/Orders/trackmyorders/ Kindest regards, The NetFlorist Bunch

***:136371