Poor service
<p>During the last week I placed 2 different order, one was for a birthday gift for twins. to have been delivery on a Saturday, which the chat agent assured me will be easy for them to have achieved. Saturday came and I got delivered only one of the two gifts... now you try and pitch up at a birthday party for twins with only one gift....</p> <p> </p> <p>The following Monday I contacted the call center of NetFlorist. They then apologised as the order was somehow marked for delivery for the following Tuesday. They then changed it for me to be delivered that Monday.... Guess what Monday came and gone no delivery received. I called the call centre once again, the team leader then apologised and offered that they refund me for the poor service and still deliver the gift the next day. I accepted this arrangement, at the same time I confirmed with the team leader that nothing will go wrong with my delivery that I had scheduled for valentines day which is the very next day. She assured me that I can expect the orders to be delivery on time and in tact.</p> <p> </p> <p>Guess what boys and girls, next day is Valentines day and the business day is over and none of the promised items were delivered.... NetFlorist call centre is bombing out with the amount of miss placed orders and non-deliveries. It does not matter what amount of traffic they accepted for business for this day, they accepted it indicating to everyone that they can deliver... They cant. I think that NetFlorist is a Michey Mouse institution, that has no idea how to treat their paying clients nor how to perform their service. They have no control over deliveries, and even less on the staff at the call centre.</p> <p> </p> <p>Remember their slogon, that if you are in the dogbox call them buy from them you will get out.... Well I was not in the dogbox when I called them but because I depended on them I am now....</p> <p> </p> <p>Please do not place your trust in this institution as they will only let you down.</p>