Poor Service

<p>I ordered a personalised box of chocolates for my proposal that I was planning. I ordered these on the 23/01/2017 for delivery 25/01/2017. When they were delivered the peronalised message was wrong. I immediately phoned them and they assured me that they would collect the incorrect deliverey and deliver me the correct one the next day on the 26/01/2017. They promised to deliver on the 26/01/2017 as I told them it was critical to me due to me proposing on Friday morning. Well I have just been informed by them that they will not deliver today as due to it being personalised they can only deliver on the 27th. I again explained it is not good enoughas my proposal is the 27th. They said there was nothing they can do, they were not willing to make a plan or try and assist in any way. I then asked to speak to a manger and then I was told ALL the managers are on training. I then requested a refund and was told it would take 5 - 7 working days., So not only am I not getting an important part of my proposal plan, I need to now wait to get my money back. This is absolutely heartbreaking and unacceptible. My advise to anyone is to not use netflorist if you are planning on doing anything important.</p>