POOR SERVICE

I had placed an 2 orders on line on the 8/02/19 to be delivered on 14/02/19 . Little to my disappointment , received my Package at 19:30 and only got 1 out of 2 delivered . I had tried to call and email Net florist for the past 2 days and no response. All i received was a generated email advising my package could not be delivered . The service and communication is poor and a waste money .