Poor Service

A delivery that was due for delivery yesterday (26 March 2018) as a birthday gift has yet to have been delivered. I noticed that Netflorist had tried to call me at 15h47 and 15h48 on 26 March 2018. So these were attempts over a 2 minute period - not really an effort. I then tried to call Netflorist and had to hold for a long period for both calls- not having the opportunity to reach anyone. No one tried to call me today (27 March), the birthday gift had not yet been delivered, so I had to try and call them again. After another four attempts, and holding until someone could pick up, I was merely advised that they did not have stock on Monday (revert back to the fact that they only tried to call me late in the afternoon on 26 March). I was advised that the gift was now out for delivery. This was already 16h15 - no one had tried to make contact with me. The birthday gift was now basically two days late - making it almost pointless. I find this level of service completely unacceptable, given that their site indicated that the gift would be delivered on 26 March 2018. If they are unable to provide an updated online service, they should refrain from doing so. The person on duty could not provide me any further details, as their manager had already left for the day (16h15). I would appreciate it if someone could contact me asap.