POOR SERVICE -17hrs later still NO delivery

<p>To whom it may concern,</p> <p> </p> <p>I ordered and paid for flowers to be delivered 28 Feb 2017 at latest 1pm to my wife at work as a special occasion and surprise.</p> <p> </p> <p>I am so furious that still no flowers have arrived</p> <p>I did not get any phonecall or email to apologise</p> <p>I received 2 messages yesterday that the order is on it's way but never ever arrived</p> <p> </p> <p>Does NETFLORIST call this service?This is pathetic...One pays a premium price for delivery and expect it to happen.If for any reason it doesn't,one expects an apology.</p> <p> </p> <p>I would like you to be in my shoes that now the flowers are arriving after the special occasion. which makes me look like an idiot...</p> <p> </p> <p>I would like this sorted out first thing this morning,NO Later....</p> <p> </p> <p>Order no: ********** 51</p> <p> </p> <p>FURIOUS CUSTOMER</p>