Poor quality products and Sneaky refund policy

I received poor quality products. I bought a personalized tool box. The box itself was damaged and looked cheap. The personalized sticker was peeling off. Upon requesting a return I was informed that there is nothing can do since the complaint was received after 48 hours. I was told that the refund will include an R80 delivery charge and 50% of the item bought. This means that out of a R500 purchase I will received R160 back. This is absolutely ridiculous and most definitely robbing people of their money. Will not be using Netflorist again and do not recommend them for their sneaky Ts & Cs and untrusting quality