Poor quality order delivered - delivery postponed twice

On 27 May 2026 I ordered a personalised Gown and Towel set for R1799 1. It was supposed to be embroidered "T Soafo", instead it said "S Soafo". 2. The product description says the item will be EMBROIDERED in blue THREAD. What they sent me is not embroidered, it is stamped with blue INK. They suppose that customers are too stupid to know what thread looks like or what embroidery is? 3. After a logged a return they promised to correct the order and send a replacement on 29 May. 4. On 29 May they sent a message saying they would no longer deliver on 29 May, but they would deliver on 30 May instead. 5. On 30 May they sent a message saying they would not deliver on 30 May but they would deliver on 1 June instead. I have completely lost faith on Netflorist - there is no coming back from this one.