Poor quality flowers then bad service

I ordered flowers for my mom's birthday on 26 February 2014. The roses didn't even last for 2 days. Net Florist replaced the flowers without a problem but the same problem arose again.<br> <br> I then requested a refund and was told that this would be done. However, I was then informed that it wouldn't be done and could the florist have 1 last chance. I said yes but a week later had still not received the flowers and therefore demanded an immediate refund. This was ignored and the third batch of flowers was delivered on Tuesday.<br> <br> In terms of the CPA, it is the consumers right to choose a refund and the company cannot make the choice for the consumer. I would like a refund as it took nearly a month for this to be (finally inadequately) resolved.