Poor quality and No feedback

Good Day

Pathetic service delivery on 2 occasions from Netflorist. The first time was in Dec 2020. I ordered a product online , money was deducted from my account on the day of delivery they informed me that they did not have stock of the item . This was a Christmas gift . Then I ordered a personalised item for a birthday gift luckily I had the gift delivered too me the personalisation was poor quality and the alignment of letters were off. I ordered apersonalised card but only half the message appeared on the card . What an embarassment would this have been if i had it delivered to the birthday boy . Then to have this reported and resolved has been the worst experience ever . No feedback or responses from Netflorist . Still awaiting my refund . I will never use Netflorist again