Poor, Poor Service - Wow!

Wow what horrible service received from Net-florist!! We bought a get well basket for a ****orker who was off with a operation, the delivery was made and once the ****orker shared a picture, i noticed that the box the "Get Well" basket was made in said in big bright letters "Happy Birthday". this after the box of chocolates i added was then all of a sudden not available and instead of refunding the money, net florist just decides to give you credits to the account under which the parcel was booked under. (My boss paid for the basket with his credit card) I requested this be addresses and was told they would only refund R50 for the box, after this ridiculous error on their side i also requested the R99 for the chocolates be refunded. Delivery fee on net florist is R85 and why would i buy again from a company who's core business is baskets and gifts and then don't deliver what is ordered, further to this, our refund has apparently been requested by the customer service consultants twice (Refunds take 5 working days to reflect) - today is working day number 19 and still no refund and net florist doesn't respond to the emails. Absurd how bad the service has been that we have received from them! definitely a big stinking thumbs down