Poor poor service from Netflorist

I would like to say that I am beyond disappointed once again by the absolutely poor poor service. I ordered (order # ***), 15 October online, requesting delivery on 16 Oct. It is 19:00 at night without a trace of my order. This is now the third time That Netflorist has done this. What was supposed to be a special occasion has turned out to be a huge disappointment. I think Netflorist doesn't realise what industry they are in. Their customers rely on them to get it right because it's important to us to make it a pleasant experience for the recipient. It has turned out to be a disgrace again. Even if something did happen and the driver was delayed, they don't deem their customer important enough to be notified. I hope they are ashamed, but then again this is my third bad experience so it seems like its the standard which they are happy with.