POOR, POOR SERVICE

I received an sms to say parcel would be delivered on 6/9/2021. I waited home the whole day and nothing arrived. I sent an email on 7/9/2021 to follow up and got an automated response saying someone would be in touch. By 12h30 still nothing so I called and spoke to Lyle who informed me the machine broke for the personalising and it will be delivered on 9/9/2021. I have now wasted 1.5 days home waiting for you. Your service is the worst and I will personally never use you again.