Poor Pathetic disappointing service

I have placed an order to be delivered on Valentines day on 13/02/2019. Since placing the order i have tried calling their offices to inform them that they will have to deliver before 2pm on 14/02/2019. I at almost 20 minutes on the phone on numerous occasions with no answer. On the morning of 14/02/2019 i had tried to call their offices a number of times with the same result. I then proceeded to send an email which i got an automatic reply that they will attend to my email within 9 working hours which i felt was unacceptable. I have even asked for the manager to call me urgently which did not happen which reflects as poor and pathetic service on their end. I however received an email that my delivery has been dispatched 2:30pm this is after my cutoff time where my future wife will only be back on Tuesday the 19/02/2019. What a waste of money as the flowers will by then be dead and the chocolates melted. I expect a full refund for such unprofessional business. I will never use netflorist ever again and neither will i ever recommend them to anyone as they are a huge disappointment and a sorry excuse for a business and by no means live up to their name.