POOR DELIVERY & PRESENTATION

I am a regular user of Netflorist's services and have been very happy with it up until Monday. I ordered a birthday for my mum on 11 Sept 2019 (paid for same day) - delivery was set for 16 Sept 2019 , plenty time for them to get their ducks in a row. On the Monday, 16 Sept (date of delivery) @ around 11.30 I received a call from Vuyo to say they cannot make the delivery on this day because of production problems and will only deliver on Tuesday, 17 Sept. Totally unacceptable and I was extremely unhappy about this as plenty notice was given. However being between a rock and a hard place I agreed as long as it was there by 12.00. At 12.30 I had to call again as delivery had not taken place yet. Delivery eventually happened around 12:45 taking into account the birthday was 16 Sept.

When the cake arrived it was damaged in transit, half the strawberries had fallen off, the icing had melted and it just looked a mess. So disappointing considering the amount of money which was paid for the cake. Needless to say I am not a happy camper and will not be ordering a cake again taking into account all of the above.

When you post a complaint on their FB page they simply delete it without responding.