Poor delivery

I was excited to surprise my best friend on her birthday with a bouquet of balloons and a box of macaroons. needless to say when she sent me a picture of the single balloon she received i was livid, not only did she not receive what i ordered specifically, she received a balloon below the retail value of the ones i had ordered and paid for.<br> When i called for an explanation they said they had run out of stock but they can go and change it for her that day still???<br> <br> how can you be out of stock but still able to exchange the gift the same day you delivered the incorrect one???<br> <br> Needless to say i will never use this service again, i even rejected the pathetic R100 voucher and was offered, the refund for difference between the gift order and gift received of which the bank charges were not included! of which i still have not received.<br> <br> oh and not to mention I preordered this 3 days before delivery was due, giving AMPLE time to inform me of no stock!!!!!!<br>