POOR CUSTOMER SERVICE, VERY DISAPPOINTED 😞

Firstly their website says same day delivery but what is the purpose of getting your delivery after office hours??? I ordered a birthday gift for my boyfriend and was utterly disappointed when Netflorist took the entire day to get my gift delivered, there is no communication from them alerting you of a late delivery. I had to make numerous calls to them as their online tracking does not give you much information, I called their customer service and was told that their driver will not be able to make my delivery and if they could deliver the gift to my house and at this point I was really frustrated and disappointed as this was supposed to be a surprise delivery to my boyfriend on his birthday and I ended up receiving the gift at my home and then taking it to him by myself the day after his birthday, I am really really disappointed with the service from Netflorist especially after spending all that money only to end up doing the delivery by myself the next day.

My suggestion to Netflorist is not to take on orders/deliveries if you are not going to keep to early times. There is no point of advertising a same day delivery service if you are going to deliver after business hours when there will be nobody to receive the gift and I'm sure most off you would agree with me when I say "What is the purpose of receiving the gift when the day is almost over" I am truly very Disappointed with the rude and unhelpful customer service from Netflorist.