Poor Customer Service from Netflorist

I placed an order online for same delivery at 09:00 Reference Number : ***. After being told by Netflorist call centre agents that my item was 9 out of 11 and it would be delivered soon, I was made to wait for a delivery that never arrived. I am truly appauled at Netflorist customer service and I will not be recommending it or using it ever again.