Poor customer service

This is the 3rd time NetFlorist *****ed up an order and their customer service is shocking. I placed an order for a delivery to 2 places for Woman's Day. One was delivered successfully and the other was delivered to the wrong recipient. I received an email saying the deliveries were made but when I followed up with my friend, she said no deliveries were made and her husband and parents were at home. NetFlorist has yet to investigate and provide feedback.