Poor Customer service and follow up

Today is our anniversary and I decided to surprise my wife with roses at her work. I placed the order yesterday to ensure early delivery. I have been calling NetFlorist's call centre the whole day to ensure delivery happens. The last time I called (15:30) they informed me that the driver still has one more delivery before they will deliver my wife's :flowers. At 13:30 I was told she is 3rd on the list and the driver has left at 12:30.... Their \Online order tracking"gives no specific information. This is very disappointing and I will request for my money to be payed back"