Poor customer service

At the time of placing my order 12yh February 2019 your website stipulated that the next available date for delivery was 13 February 2019. I only requested the 14th, a day later than what was available at that time. My proof of payment was sent less than 24 hours after placement for the order and the funds were marked for immediate release. I had to change my method of payment from Credit Card to EFT due to the fact that your payment portal would not accept payment from my foreign bank VISA Credit Card at the time of placement of the order. I then received an email notifying me that the delivery date was changed to the 15th February 2019. My order was for Valentines day so it rather defeats the purpose to send it a day late. Your website further stated that proof of payment needs to be sent 24 to 48 hours after placement of order for the order to be processed. I furnished the PoP in less than that.

On request that the delivery date to be reverted to the original date your customer liaison simply told me that it would not be done. The reply also came outside your own 9hr turnaround time for responses.

This was the second time this happened out of the 2 times I have made use of your service. 2for2 is really a bad record.