Poor Customer service

Hi All I thought net florist was supposed to be a reputable company but now I believe otherwise One of Net Florist’s biggest marketing tool is all about buying gifts for people and I’m always supportive towards that but my experience today and the extra costs that I have incurred now have allowed for me to never purchase from Net Florist ever again. It is such a disappointment as I’ve always used Net Florist. So on Thursday I purchased a plant, chocolates and plant food – this was a present for someone I then received it on Friday morning to notice that they have given me the wrong plant food and I had to deliver the present in Ballito (33km away from me) during my lunch break at 12. I then called Net Florist and asked them to come correct their error as they are the ones that brought the wrong goods. I was then told that it would be delivered before the end of the working day. So now that means I am not able to drop off the present because of the time they are going to come. I then asked the lady if they can drop it off before 12 and she found out and got back to me and tells me that they have made it a priority so they will. They did not drop it off before 12 so I then decided that I will still go drop off the present without the plant food and spoke to an aunt who’s going to Ballito on Saturday to drop off the plant food for me as travelling 66km again is rather far. At 4pm on Friday I then called Net Florist again and the lady then tells me that she has called the Durban office and they have no stock and that I will only receive it on Monday. So now I have to drive 66km again next week. This has really put me in an inconvenience and I have to spend even more money now because of Net Florist. The lady on the phone then tells me “its just plant food, you can just water it”. The fact that she can be so oblivious and not realize the extra costs and driving now incurred is pathetic. The worst thing to do is giving someone a present in bits and pieces instead of it all at once. My first call was to YANGA (Friday) My second call was to MONIQUE (Friday) My Third call today was to MONDUMISU (Today) Each person has told me a different story when I have called. Yanga told me it will be delivered on Friday. Monique told me it will be delivered on Monday as there will be getting stock on Saturday. Now MONDUMISU has told me that you have no stock AND THAT THEY DO NOT KNOW WHEN THEY WILL BE GETTING STOCK I’ve had to chase up and call 3 times because if I did not then nothing would happen and still nothing is happening besides GETTING TOLD DIFFERENT THINGS EACH TIME I CALL. This is really really frustrating and is really putting me in an inconvenience. THE FACT THAT THERES NO ONE HIGHER UP THAT YOU CAN SPEAK TO REALLY SHOWS HOW POOR NETFLORSIT CUSTOMER SERVICE IS.