Poor customer experience

I made a purchase online on the 27th December 2017. Was advised delivery would take place on the 29th, however from the 2items purchased only one was delivered. I contacted the call centre and spoke to Levino on the 08 Jan 2018 to follow up as I only received an email from Karabo advising the item was out of stock and to select a different item. The consultant advised on the call that I had an option to change the item for one that is different in colour and finalised the call confirming delivery for latest the 10/01/2018, which never took place. When I called back on the 11th and again spoke to Levino he advised they were still out of stock until the 15/01/2018. I asked if the 15th was to process the order or delivery, he assured me that the item was to be delivered on the the 15/01/2018. As I write this review in total disappointment of the service I am receiving from Netflorist, I just called again today 12:40 and spoke to Nomalizo, who advised the item is still out of stock and order has been cancelled, shockingly no one has communicated that to me from Netflorist, I had to keep calling them, **** to and ultimately to be told they can't confirm when they will have stock and given an option for a refund with a turn around time of 10days, appalling! Order ********** 63.