Poor callcentre operator and no answers

Ordered items online for a birthday - from netflorist and then to get a missed call that rang exactly twice and then get an email item is out of stock from Clyde and email back with an alternate. I then followed up again as the gift was for a birthday an no response. Been on Hold with the call centre for more than 10 minutes with the worst recording ever - no one can help and a gift not delivered - Certainly have options with florists so will be using other options - but at this stage a 600.00 Gift still not delivered and no-one responding via email or phone :( Shocking service !!!!!