Poor attention to detail

I placed order number ********** 46 and after purchasing and paying, I asked for the name and message on the card to be changed on the"personalised"message and spoke to a Tamara telephonicaly. She promised to change. On the arrival of the item I noted that the name was not changed. I brought this to the attention of Netflorist via a Courtney who promised to make the corrections on the card and resend, after I had sent her the pictures. There is a personal reason I wanted the name changed and not changing it spoilt the gift to my wife. When I followed up with Courteny she gave me a run around and eventually tol me the Manager wanted to collect and resend. This was not what I wanted. A simple gesture of flowers to apologise to my wife would have closed the matter. Its not the first time they spoil my gift, either they are too late or the flowers are "dead"