Poor and disappointing service

I ordered a delivery for Valentine's Day - a lovely bottle of wine with a personalised message. Advance planning of ordering 10 days ahead, I paid an overpriced amount but thought the occasion and person warranted it. Supposed delivery was made known late on Friday afternoon, via an a-email saying it had been signed for by somebody that wasn't the intended recipient. On Monday morning, the intended recipient let me know they hadn't received anything and after I finally got hold of a service consultant, it was discovered that the wine had been signed for by an unknown person, at an unknown address, and the delivery driver couldn't be contacted. In other words, somebody else was enjoying a good, overpriced bottle of wine. Thanks to NetFlorist, Valentine's Day planning fell flat, and with no apology or offer to rectify the situation, my call was closed! At least I got a refund but I will definitely not use Netflorist again!