Please upgrade your online system!!!

I placed an order on Thursday, 13th June for father’s fay. I used my Edgars card and the transaction went through. The funds were deducted from my Edgars account but went through to Netflorist’s “missing orders” Now they cannot trace the payment yet the funds were deducted from my account. I was told by an agent that this was actually a problem that was happening last week due to the father’s day rush. I don’t see how this is my problem- YOUR system made the ***** up and now I have to struggle to get my payment reversed. Edcon can’t reverse the transaction and their statements only get generated on the 13th of each month so I won’t be able to provide an actual statement until next month meaning that I will be paying interest on my account on something I didn’t even receive. Edcon has advised that Netflorist call them directly so that they can confirm but NO - netflorist does not want to... I must instead be inconvenienced and have to wait a month for a statement to be reimbursed. Quick to take the funds but will not help in correcting an error that was created by yourselves. I would like someone to contact me regarding this and I do not want to speak to an agent because the accounts department are the only ones who can resolve the matter... not only did I not receive the father’s day gifts, but I also had to go out and spend more money, on new gifts. Very frustrated and disappointed.