PLEASE DO NOT DISAPOINT YOUR FAMILY BY ORDERING FROM NETFLORIST

Yesterday was my daughters birthday. I ordered two gifts for her, to try and make her day special due to this lockdown and I cannot spend the day with her. Netflorist after having my order and payment for almost 2 weeks, only delivered the flowers I sent her. The other gift, i found out was never delivered apparently after my many phone calls, due to Netflorist BEING OUT OF STOCK. (how? after i gave you almost 2 weeks to order) and this after SANJAY told me in the morning everything was ok with my order and that it was out on delivery. FAIZEL the only person to answer my calls, apologized for the ****py service, and that HE HAS REORDERED and would deliver today. i.e 1 day late for my daughters birthday. I was not happy as it is not ON her birthday as requested and ordered. Well it is now 16h13 and i have again made several calls to this pathetic organization and was not told that FAIZELS reorder was not ACCEPTED by their operations department and that maybe it will go out tomorrow or Monday or WHO KNOWS. How NETFLORIST even remotely thinks that THIS would be acceptable is above me. YOUR SERVICE STINKS. THE MACAROONS I ORDERED, which is my daughter favorite sweet and which she was very disappointed not to get on her birthday on THURSDAY (NOT FRIDAY OR SATURDAY OR MONDAY OR NEXT WEEK) , was meant to be a little sweet surprise and make this LOCKDOWN a little bit easier to bear on her birthday. NETFLORIST I WILL NOT USE YOU EVERY AGAIN FOR MY BUSINESS ORDERS AND FOR PERSONAL ORDERS. THIS IS UNACCEPTABLE IN ANY FORM