PERFECT

I decided to surprise my wife with a random bunch of flowers and through each and every step after the purchase i got an updated e-mail from netflorist which notified me of how far the process was, when delivery vans left, when the delivery was completed etc and it was so personalized with my name etc in the mail making me feel as a valued customer. furthermore i thought that an additional ribbon i selected was not included in the flowers and sent an email to netflorist to notify them and when we got home we seen it was inside the wrapping. the following day i received a mail from Candice offering me a delivery voucher as a token of apology and i found it not needed as the ribbon was there, but she rep**** thanks for the honesty and still gave me the voucher. this i feel is great customer service and surely from the get go stellar customer service was achieved. thank you netflorist :-)