Payment deducted, order not confirmed

<p>I placed an order online on Friday 10/02/2017, according to the Netflorist website the payment failed and the order was not placed. But the money was indeed deducted from my bank account and has not been refunded, nor has the order actually gone through / been placed.</p> <p> </p> <p>I phoned NetFlorist but they said they couldn't assist because there was no order number. Yet I technically paid for the order. It is clear that there were issues with the Netflorist website (probably overloaded due to Valentines Day).</p> <p> </p> <p>What I want to know is when am I getting my money back? Nobody at NetFlorist or FNB can assist. So what now?? Ridiculous. The order was to the value of R1999.80</p>