pathetic unhelpful and unprofessional

I placed and order with netflorist on the 13/09/2017, I called them the next day to confirm the recipient will only be available on 15/09/2017 before 10am, the consultant I spoke to advised he will make notes and inform the driver, and I emailed them, the recipient called me to advise no deliver was done, I called the call center and spoke to a very *********** consultant "fortune" I requested to speak to a manager and as always they are in meetings, after me advising him on procedures he referred me to a team manager, who also was *********** and she was explaining terms and conditions to me that were not to my knowledge, I requested feedback from her and she does not respond to my emails and I requested for her to listen to the call I made to them and no one advised me of the t&c's as a customer how am I supposed to know !! the team manager is Lerato, I am still awaiting a response??? pathetic lack of service and items not delivered on time, there are other professional companies out there that I will be taking my business to,