Pathetic services from Netflorist

Absolutely disappointed and appalled with the pathetic services from Netflorist. A a loyal customer I am utterly disgusted with the treatment and priority shown. I had placed an order IN ADVANCE for a very important individual as it was their birthday and was told BY RENE BALOYI from NETFLORIST on the day for delivery and the individual's birthday that there is a delay! I am furious as it is a very important gifting for someone very important to me. HOW CAN YOU TELL YOUR CLIENT ON THE ACTUAL DAY OF THE BIRTHDAY THAT YOU CANNOT FUFULL YOUR PROMISE?? This is absolutely absurd and unprofessional services. I WILL NEVER AGAIN DO BSUINESS WITH THIS COMPANY AS IT IS THE SECOND TIME HAVING SUCH AN UNPLEASANT EXPERIENCE! What they advertise and what they actually really do is deceiving and pathetic. Given that it is December they should have ensured that there are plenty of staff and drivers available! I am in disbelief of such a situation on the day of the recipient's birthday. I am still awaiting feedback from RENE, i tried calling no answer! Unbelievable!