Pathetic service!!!! Wouldn't suggest using Netflorist

Never received such pathetic service in my life... Ordered flowers with extra chocolates and a mother balloon. It was a surprise which I asked to be delivered the Friday just before mother's day to avoid a delay. Firstly they deliver the incorrect flowers which was someone else's package, which a few minutes later the delivery guy came back and corrected. I then received a picture from my mother showing the gift, just to see that the chocolates and balloon were not added (which I had paid for) and the flowers looked old...

I then tried to phone netflorist with no luck in anyone answering the phones. I resorted to emailing the company in which I eventually got a response. This response stated that the order would be sent the following day (today) and the incorrect flowers needed to be returned on arrival of the new delivery. I informed my mother to look out for the delivery of the new flowers with the balloon and chocolates (which already ruined the entire surprise because of the initial incorrect order).

Now this "correct order" has STILL not been delivered which is utterly pathetic. I am not one to complain but offering a service in which I pay for and then getting such sloppy and disappointing service in return is just terrible and there isn't even any compensation for the inconvenience...

Would definitely not suggest using netflorist anymore, unless you would want to ruin a surprise or pay for something you don't even get...