Pathetic service while paying a arm and a leg

Places and order 9:45 to be delivered to boksburg ***. For a same day delivery. My fiance works to half past 4. A person would think that a well establish company like netflosris would have a system like Uber which only came after netflorist in south Africa. Where you can actually track the driver live. But in stead you sit with a bunch people at the call centre that where some said to me "no we dont have authority over the drivers" "we cant tell the driver what to do" "we are only a call centre" "I will send an email to the IT team to look over your request and I will cc you"

How pathertic it that??? If the driver or the person doing dispatch can see they will be too late to deliver a package why don't they arrange or reschedule something before hand or let the person who is either send or receiving the item know they will be late ? Instead you are left to wonder

Instead I had to run around call all kinds of animals at the netflorist call centre to tell me where the driver is, where no could tell me cause they dont have the technology to do so. They can only see that he is on his way to deliver the package.

EVENTUALLY a call center lady that actually felt my frustration helped and phone the driver.

You know what he told her? My fiance must wait for him for another 30 minutes!..??? She would have waited till 5:30pm?

I told the call centre lady to reschedule the delivery tomorrow which she said she would.

But 5:14am I got a message from the cal centre saying that package was delivered by my fiance. Which is bull. Because she left at 5:05 pm and her worker signed for her.

So not only is net florist ******ing customers buy their ridiculous prices but they are te technological out dated, inexperienced and rude staff who doesnt care. Drivers that has no interest in letting a person personally know what is going on.

And a whole business system that is ****.

Netflorist not so long ago (2014 to 2017) was a great place to treat a love one.

But now it's half of what it use to be. They have lost a client and I will share this complaint far and wide.

Oh and I had to pay R89 for delivery, a delivery that it will be delivered in time not when the driver wants to.