PATHETIC SERVICE, NON DELIVERY & *****ULENT CHANGES

Once again, complete dissatisfaction with the consistently disappointing service provided by Netflorist. Despite giving your company another chance after two years of disappointments on Valentine's Day, I am dismayed to report that you have once again failed to deliver on time.

Your system initially displayed an estimated delivery window of 15:03-15:21, only to suddenly change the status and provide a new delivery date. Moreover, I have discovered that the delivery date on my invoice, originally set for the 14th, has been *****ulently altered to the 15th.

It is perplexing why orders are accepted when there seems to be a recurring inability to meet delivery deadlines. I insist on a full refund credited to my bank account, and I am prepared for you to retrieve the undelivered package.

As a loyal client of Netflorist, I find it disheartening to witness a decline in the company's commitment to customer satisfaction. Timely delivery on Valentine's Day is crucial, as delivery either before or after the occasion does not serve the purpose.

Additionally, I want to inform you that I will be submitting a formal complaint to the Consumer Goods Ombudsman regarding this matter.

I anticipate a prompt resolution to this issue and a full refund credited to my bank account.