Pathetic service - NetFlorist

This has been the second order that has been pathetically messed up. First was a same-day delivery order on the site which surprisingly changed after the order was placed to next-day delivery. Call to the call center proved how arrogant and pathetic the company is to have their customer-facing staff rudely reply to me without remorse. Second-order was placed quiet in advance to avoid the issue experienced before, and presto, here it is again. ordered on 13 July 2021 to be delivered on 14 July 2021. No communication to say anything about the delivery happening, only to find out, my kids were disappointed to find out that they could not surprise their Mom on her birthday. Still no communication today 15 July 2021. Are you ever going to deliver?