Pathetic service from NetFlorist

NetFlorist must be one of the worst companies to do business with when it comes to quality of service. On 20 July 2020 I placed an order for Bright Mixed Rose Blooms to be delivered to my wife. The order that was delivered was the wrong flowers. I requested either a refund or for the correct flowers to be delivered. NetFlorist offered to replace the flowers and to collect the wrong order which I accepted. The flowers were not replaced and I then requested a refund. On Friday 24 July 2020 they referred me to their T'S & C's that state that if they do not have the flowers in stock that one orders, they can replace it with something else without consulting with the person who placed the order. They delivered the wrong flowers, they refused to exchange it and they refused to give me a refund.

On 25 January 2021I placed an order to be delivered for my wife's birthday on 2 February 2021. They were given the correct address for delivery but ended up going to a completely different suburb resulting in the order not being delivered on 2 February 2021. Today, 3 February 2020 at 15.15, they have still not delivered the flowers that were meant for a birthday that occurred yesterday. They are totally and completely *********** and do not know the meaning of the words customer service. I will never make use of their services again and will strongly advise everybody else to also not use them as they will only be disappointed with their pathetic service. I am disgusted.