pathetic service from netflorist

I am utterly disgusted with the service at netflorist.

i placed an order on the 01-02-2019 for a personalized item to be delivered on valentines.

i tracked my order the entire time and the order seemed fine online. the system updated to "order being processed" which was a norm

i tried contacting them on the 13-02-2019 there was no answer to my calls. on the 14/02/2019 the day my order was to be delivered i went online to track my order and the system had been updated to referred, with contentious attempts i kept calling until someone picked up my call and advised that my order was not processed due to there being no colour of the item ordered.

the lady advised that someone emailed me which on my side was not received. all they could say was sorry after ruining my valentines day.

i had the worst day because of they *********** staff who clearly cannot do their job!

pathetic service, till now i have not received a courtesy call or email or a response on my refund.