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Laurin P

1 reviews | Active since Sept 2015

28 Jan 2019, 16:05

Pathetic service from netflorist

I am utterly disgusted with the service from Netflorist. An order was placed on Thursday 24th January and payment was made. Before close of business a return email received from Netflorist stipulating all is in order. No further correspondence received. Delivery date ordered was today 28th January . After 2pm I received a call stipulating that my image cannot be opened, but the image was attached as I spoke to Tershan who helped me with the order. The occasion was for today and because of Netflorist incompetence the delivery will not take place. That is pathetic service, could this not have been ascertained on Friday to ensure all would be in order for delivery date. The date stipulates on my request was 28th January and Netflorist has broken the agreed date contract. What type of Micky Mouse company does that. I will log a complaint on hello peter and social media about the pathetic service received. This is the second time that Netflorist has done this with my orders and the previous time Netflorist did not have the decency to respond or apologize for their omission. You do not know the meaning of customer service. I demand an apology letter and some form of complimentary compensation for the inconvenience caused. This is disgusting service.

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Laurin P's update30 Jan 2019, 08:05
Reviewer Update
Yesterday 29th February at 15:48 I called Netflorist to enquire on my item number ********** 71 and was advised that the delivery would be taking in place in the next 10 minutes. At 18:36 i received an email advising that the delivery did not take place. Once again Netflorist is showing their pathetic customer service, service failure and ignorance to their customers by blatently lying about deliveries taking place. I have emailed ********** ********** ********** and ********** (whom i understand to be a supervisor, not a very good supervisor if they cannot liaise with customer queries) and have not received a response from neither of them. I can only assume the shame of not fulfilling their job purpose has gotten to them. I will continue to escalate the matter because Netflorist nor the above mentioned because they are pathetic at their job as simple as it is.