1 reviews | Active since Feb 2017
Pathetic Service from NetFlorist
<p>Order ********** 35 placed on 14 Feb 2017 for Delivery on 16 Feb. Item was received on time and on the correct date. </p> <p>However, the personlisation on the engraved perspex was incorrect. I then emailed ********** to advise of the issue as this is a farewell gift for Monday 20 Feb 2017 - i need this to be rectified immediately. I then called your call centre and spoke to Ryan Beswick at 15h13 (same time that email was sent again) and he advised that i should email Candise Arens directly. </p> <p>On 17 Feb 2017 at 09h23 at this time i have not had a response from NetFlorist. Therefore another email was sent to follow up.</p> <p>I then received an email from Candice at 09h25 to advise " As per the personalize department that is how the machine used to print the letters is printing the letter N..." BUT THAT IS NOT THE CORRECT SPELLING THAT I HAVE PUT ON MY ORIGINAL EMAIL!!!!</p> <p> </p> <p>This is absolute ridiculous that i have to call you and email you with my complaint! I have to call back to get the call cut off in my ear by another staff member. Mbali Tshala advised that i would get a call back to advise that i will get this delivered today - 17 Feb 2017 10h24 (call received).</p> <p> </p> <p>I had to call NetFlorist AGAIN at 15h00 when another call centre agent was so confused, she had to get hold of Candice to clarify what was done and what was going on - which she put me on hold for according to her 5minutes..... 20 munites later, i ended the call and tried again!!!</p> <p> </p> <p>This is absolutely absurd! In this day in age where i could have gone with anyone else and used you because of eBucks....</p> <p>You are sadly mistaken if you think this is acceptable. This after complaints have been logged on Twitter, Facebook and via email - and the only response I got was please email through a picture.... IT was sent with the original email - get someone to actually attend the mail box: ********** <p> </p> <p>I wish there was a NEGATVE star rating as terrible does not even satisfy how i am feeling about your pathetic service!!!</p>