Pathetic Service from call Center & Poor System

<p> </p> <p> </p> <p>Today i placed 2 orders :</p> <p> ********** 64</p> <p> ********** 44</p> <p>Whilst placing another order and i proceeded to payment via discovery miles, the miles were reserved which i got sms from discovery saying miles are reserved and payment was not processed???</p> <p>After calling them to identify the issue they are insisisting that this was not processed.</p> <p>I have spoken to Maxine, Lorenzo, Delmondo and all whom refused to put the manager on the line although i have spent 2 hours on the phone and having been incovenienced. </p> <p> </p> <p>I even informed the call center that i have a reference from Discovery at 12:06 8th May the transaction reference is ********** 87.</p> <p> </p> <p>Maxine said i should email her the sms which i could not do so she provided her no. to sms it to and till present i still have not received the call back.</p>