Pathetic service

Ordered flowers last week Friday to be delivered Saturday at an expensive rate only for them not to deliver on Saturday at all. Their phone lines cut off when trying to call and on Monday when enquiring they advised that they ran out of the flowers I paid for and hence no delivery of which I was not notified of over the weekend. I agreed to a substitute of flowers, mind you the flowers were for bereavement, substitute delivery were a bunch of brightly coloured flowers which were inappropriate for the occasion, and again not even close to what I ordered. Pathetic service