Pathetic Service

I made a booking with Netflorist on 05 May 2021, for delivery on 09 May 2021. I then received an email from Netflorist on the date of delivery stating that they are not able to fulfil the delivery date of the 09th and will therefore prioritize my order for the 10th. Now when I go to track my order it shows that its still in Production - meaning the order hasn't even been prepared let alone being delivered. They've not sent any form of communication or apology about my order.