Pathetic Service Delivery and After Sales Services

I ordered the “Tale as old as time preserved rose”, nutty birthday crate and a balloon for my wife’s 30th birthday (order number ***). The order was placed on the 14th May for delivery on the 18th May, the day of my wife’s birthday. On the day, only the nutty crate was delivered late that afternoon. The delivery man stated that the balloon was not available and would be delivered later. He also said that he was not aware of the preserved rose and that this may be delivered separately later. I called the call centre and the guy that I spoke to said that gifts are sometimes delivered separately and it should come later. At 16:30 it had still not arrived so I called the call centre again and this time spoke to Quanita Sithole. She told me that the order had actually not been processed yet and could not be delivered on the day. She said that she did not know why this happened but most likely a system error. This item was something that I had put a lot of thought into for purchasing as a keepsake item for my wife’s 30th birthday. I knew that she would have loved it and treasured it and yet the item was never delivered! She waited excitedly the entire day as I had told her that she was receiving a special delivery. Needless to say, she was extremely upset on her birthday when she found out that it was not going to be delivered on her birthday. She was so upset in fact that she asked me to cancel the order all together as she did not want the gift anymore since her birthday was over.

Due to the pathetic service from Netflorist my wife’s special day was spoilt! How *********** can the company be to take an order and then not deliver on it?? Netflorist is supposedly in the business of delivering joy and happiness to its customers with its same day and next day gift delivery service. I did not receive this service that Netflorist claims to provide and I was extremely disappointed and angry with the **** service that I received! This ****py company will never be recommended by me to anyone.

I also escalated this matter 3 times, once on the initial call with Quanita Sithole and then twice with Karabo, and asked for the manager to call me due to my dissatisfaction. To date I have not received any call from anyone to explain what had happened and why I did not receive the service that I paid for. I will take my complaint to all sorts of media to name and shame this pathetic company called Netflorist and warn people against using this service. I am utterly disgusted by the lack of service and the lack of any sort of commitment to make the error right!!

The one star rating is not even deserved here but unfortunately the system does not allow for a ZERO star rating as that is what Netflorist deservses!