PATHETIC **** SERVICE

The company has offered nothing but a pathetic service. I placed an order on Sunday 3 March to be delivered on 4 March Monday, as I am writing this review on the 5 March the flowers are still not delivered and I am also holding for a good 15 minutes since the agent said I am checking what is holding your order. I made countless calls and the staff seem not to be bothered by my calls or follow ups. the next thing when I want to cancel this order I am being told about 15% handling fee and non-refundable delivery fee of R89. I just hanged up another call while I was told to hold for 30 minutes.