Pathetic service!!!!

I ordered a birthday gift to be delivered on 15 June 2020. On 17 June, the recipient notified me that she still hasn't received her gift. I called NetFlorist and was told that they were out of stock and didn't even consider to notify me. Later that day, I received a "sorry" email and was told that they will deliver the gift on 18 June. Why did I order a gift to be delivered ON A BIRTHDAY, if it only was only delivered 3 days later??? Their gifts and delivery is quite expensive and now we receive such pathetic customer service!! This was the first, and definitely last time, I am making use of NetFlorist!!!