PATHETIC SERVICE AND COMMUNICATION FROM NETFLORIST

On 27th of November I placed an order for 6 personalised castle beers to be delivered to my partner on the earliest date available of the 2nd of December. On the 2nd, I found out the delivery was nowhere near to taking place and when I phoned at 13:30 to find out what's happening all they said was that there was a breakdown of the machine that prints the labels a week before that WITH NO COMMUNICATION TO ME WHAT SO EVER. The agent said it would delay deliveries by at least a week. I spent half an hour on the phone waiting for a manager to be told he/she will phone me back. Eventually I phone back and the senior consultant, Clyde, asked me if I could change my order altogether. I unhappily agreed and asked what they'd do to compensate for the hassle and I was told that a box of Ferrero Rocher would be sent along with the package. <br> <br> Well, the delivery eventually came today and NOT including the chocolate gesture. Extremely unsatisfied and unhappy with this company. I suggest someone from their head office contact me to rectify this. Two mess-ups in a row is extremely unprofessional.<br> <br> Cell number: ***.