Pathetic service

I purchased the personalised vintage beer mug as a gift for a friend. The day it was delivered the writing on the mug faded.

I contacted Netflorist and was assured that it will be replaced on the 26th of May, no one came, I contacted netflorist again and was told that it will be replaced on the 29th and still nothing done!

I am beyond upset now because this was a gift which we paid alot of money for and its pathetic how netflorist do no care about customer satisfaction!