Pathetic service

I have experience the most pathetic service from this company. I placed an order for valentines day on the 6th of Feb. On valentines day I called multiple time to find out when my order would be delivered. I contacted them on the "track your order" portal, and was told that they cannot track the order which is pointless. I then attempted to change the delivery address and had the phone dropped on me several times then received an email to say that me delivery would not be made. I then cancelled the order as the entire point of sending flowers was for valentines day. One thing that I really found ridiculous was that they were still taking orders on valentine's day at a higher rate, when they couldn't even deliver my order that I placed more than a week in advance. I then called in on the 5th of March to find out that they had not sent through the process to transfer back my money. I have been emailing a manager named Wendall throughout this whole process and have not received a response to any of my emails. I called today and eventually got through to Wendall who did not even apologies, he acknowledged that he had been receiving my emails and that he was going to respond today which I cannot be expected to believe. I was told that my money would be transferred today, no apology from their side. I am an incredibly calm person and this is the first time in my life that I have got to the point that I have shouted at someone over the phone. Through this entire process nothing has been done from their side to apologize at all, I am actually shocked by the blatant lack of professionalism and empathy shown by NetFlorist and specifically the manager Wendall.